Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. The original company was founded by Conrad Hilton. As of December 30, 2019, there were 584 Hilton Hotels & Resorts properties with 216,379 rooms in 94 countries.
How Servis were recognized by Hilton Hotels & Resorts?
Servis were recommended via an existing client who worked for the fit-out phases of Hilton Hotels & Resorts. Our employees were praised on their commitment, punctuality, expertise, and professionalism while working within Hilton Hotels, which urged Hilton to implement Servis Fire & Security Solutions.
The Challenge
Servis were recommended to Hilton Hotels by our previous client who were undertaking renovation works across a handful of their hotels.
Security challenges included breaches to the site compound, both day and night, as well as segregating Hotel customers from construction zones. Of course, it is imperative that we deliver a first class service that the Hilton customers are to expect.
The Servis Solution
Boundary patrols were implemented on an hourly basis as well as internal checks and liaising with Site & Project management as well as Hilton Hotel management. Internal patrols were of the utmost importance, ensuring firefighting equipment was competently checked, walkways were cleared, and customers were treated in the most professional of manners.
Acting as a recognized Fire Marshal & Security Guards, our officers provided great peace of mind to both staff, members of the public and customers.
The Response
Our service delivery was instantly recognised and we continued to supply our services to multiple Hilton Hotels and developments.